Frequently Asked Questions
Everything you need to know about shopping with TVO ILC
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
TVO ILC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the domestic region. We are working on expanding our logistics to support international shipping in the near future.
What should I do if I receive a damaged item?
Please contact our customer support team immediately at support@tvoilc.com with your order number and a photo of the damage so we can arrange a replacement.